Webinar - Client Care and Complaints Handling

With increasing competition through the creation of ABS's under the Legal Services Act, the issue of client care assumes even greater importance for traditional law firms.  This webinar goes to the heart of how best to communicate with your client base - it also deals with how to retain the client relationship when things go wrong, through an effective complaints procedure.

Contents

  • What is good client care?
  • Why do clients complain?
    • Our attitudes to clients
    • Communication skills
  • Complaints handling
  • Compliance implications
  • Role of the Legal Ombudsman
  • Some do's and don'ts

Licensing Arrangements and CPD

Having obtained a licence to this webinar, all partners, members and staff within your practice may view it whenever and as often as they wish. However, licensed webinars may NOT be viewed by anyone outside the licensed practice.

Subscribers to the Solicitors Compliance Service are provided with a licence for all their staff to view this webinar as part of their subscription, without further charge.

For non-subscribers wishing to purchase a licence, a fee of £100 + VAT is payable, and you may place your order now.

In order to claim CPD for this webinar (2 hours), trainees must first complete a simple online questionnaire, as required by the SRA. A fee of £10 + VAT per trainee is payable in order to access the questionnaire. You may now request access to CPD for one or more trainees.